FAQs

What-A-Doodle is a sustainable brand for the whole family that turns your photos into One Line Art.

Our prints reduce up to 67% carbon emissions and are made of responsibly sourced wood fiber. Not only that, our work ethics support local communities, enforce sustainable practices, and produce less waste per order!

1. Place Your Order: 
Set your product preferences and upload your photo to be turned to one line art.

2. Preview & Approve Design:
Within 2 to 4 days, check your design by e-mail to give it your approval or to ask for free unlimited revisions.

3. Receive Your Custom Product: 
Within 1 to 3 days, the production is concluded and your custom hoodie, custom sweatshirt or custom poster is shipped to you.

Considering our designs are handmade and personalized according to your order, it's impossible to preview it before purchasing. We send an artwork proof so you can approve the design before it gets embroidered or printed.

Note that we allow a maximum of 72 hours (3 days) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and ship your order.

Yes! Within 2 to 4 days, your artwork is sent to your e-mail before the embroidery or printing starts, so you can preview the design.

You can ask for free unlimited revisions of the artwork until you are 100% satisfied with the result.

Note that we allow a maximum of 72 hours (3 days) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and ship your order.

No, we do one line art of pretty much any kind of photo. It can be of one person or the whole family, pets, your vehicles, your favorite landscapes, you name it!

Please, contact our Customer Service Team here if you need help choosing the best photos or by email info@whatadoodle.com.

Absolutely! Please, send us pictures of each member and our talented artist will incorporate everyone in one artwork.

Contact our Customer Service Team here if you need any help choosing the best photos or by email info@whatadoodle.com.

If you have any doubt, count on us to help you choose a good photo to be turned to one line art.

We advice to make sure the photo is taken in good lighting (outdoor daylight is preferable), and taken at eye level (especially if it's a pet). There is no need to be directly looking at the camera.

Please, contact our Customer Service Team here if you need help choosing the best photos or by email info@whatadoodle.com.

No, don't worry about that as our designers will only focus on the essential parts of the photo.

Both vertical and horizontal orientations of the posters have the same size options:

• 11x17" (28x43 cm)
• 18x24" (45x60 cm)
• 24x36" (60x90 cm)

If you’re not quite sure which size is right for you, refer to our size guide located on each product page.

Please, contact our Custom Service Team here if you have any further question or by email info@whatadoodle.com.

Our Refund Policy is valid for 30 days. Check our conditions below.

If our artists have already begun working on your line art, we cannot provide a full refund. The price of the digital design ($30.00) gets deducted and partial refund is offered to you. All refunds will be processed based on the mode of payment used by you while placing the order.

• If less than 72 hours have passed since What-A-Doodle has sent your design proof to your e-mail and it hasn't been approved by you yet, you can request a partial refund.
  

• If your artwork is still being designed by our artists, you can request a partial refund.

If your design has already been approved, production has started, or if it has already been shipped, partial refund cannot be applied.

Add-ons are nonrefundable. These include the "sleeve text" service, the "priority e-mail delivery" service, and the "high-resolution digital copy" service.

More details here.

We cannot fully cancel your order due to our artists often beginning their work as soon as you have placed your order.

• As their work is personalized and tailored to your preferences, the price of the digital design ($30.00) has to be deducted and partial refund is offered to you.
  
  
• Partial refund cannot be applied if your design has already been approved, and production has started.

Discount codes are meant for one-time use only and shall be treated as used even if you choose to cancel the order.

Add-ons cannot be canceled. These include the "sleeve text" service, the "priority e-mail delivery" service, and the "high-resolution digital copy" service.

In case of damaged product, please send a photo of the damaged parts to our Customer Service Team at info@whatadoodle.com and a replacement shall be provided as soon as possible.

Please note that our Refund Policy is valid for 30 days. What-A-Doodle cannot offer you any refund or exchange of product, even if damaged, once 30 days have passed since the delivery of your product.

A charge of $12.00 per new picture shall be applied, as our artists have to start a new handmade drawing from scratch after your previous design approval.